FAQ

Have a question?  We have answers!

What is the Kwanza Jones Social Community?

The Kwanza Jones Social Community serves as an online community and resource for fans. The community  is integrated with the website to allow exclusive content and interaction for users with community profiles.

When does my membership expire?

If you signed up for free to join the community, then you will not have an expiration date. If you purchased a one year membership to the Kwanza Club, it will expire one year from the purchase date.

I have a new email address. How can I change my information?

You can change or verify your info (including your e-mail address) by logging in to the site, click on my profile, then click edit profile. Here you can update/change your personal information. 

Why am I not receiving emails from Kwanza Jones?

We send email updates and newsletters to the email we have on file for you, so please ensure that the email address is correct. Please be sure to check your Junk Mail folders if you have them. Certain Internet Service Providers have very strong filters, making it difficult for some of you to receive our emails. Also, please add me@kwanzajones.com to your email safe list.  

How can I find out information about an order I placed in the Online Store?

For store inquiries, please contact: sales@innovationentertainment.com

Will my personal information be shared or made public to any other entities?

We respect your privacy and we will never share your private information with a third party or sell our email lists. You may opt out of our newsletters at any time from your profile page (click the My Newsletters tab). 

I have a question that is not answered here.

Please check the contact page to see who you need to contact. You may also email us at admin@innovationentertainment.com.